Returns & Exchanges

At American Express Beauty, we want you to be completely satisfied with your purchase. We offer a 30-day window for returns on all skincare and cosmetic products that are in their original, unopened packaging.

1

Initiate Your Request

Log into your account portal or contact our concierge team to select the items you wish to return and receive a prepaid shipping label.

2

Secure the Package

Carefully pack your unused items in their original boxes to ensure they are protected from damage during transit back to our facility.

3

Ship the Items

Affix the provided return label to your package and drop it off at any authorized carrier location or schedule a complimentary pickup.

4

Receive Your Refund

Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing